The Truth - Customer Service Representative Chewy Employee Review

2.0
18 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Fantastic pay and incredibly friendly atmosphere. One of the best corporate atmospheres ever experienced while working in the same space as the CEO's.

Cons

Serious favoritism and absolutely horrible management. You're expected to be extremely positive around Chewy.com, however some of the leads that are responsible for your academic prowess within the company make it a known that they don't have to abide by the positive rule. I've also had a manager make a critical error, and never owned up to it allowing the idea of it being my fault to make it to other leads. This company has entirely too many microgovernments and wanna-be Alans in Chewy.com. And on the note of favoritism, your chances and opportunities of excelling are often given to those who don't have to have the skills to perform tasks, but have been known longer among the company. I've watched people get fired for having their cell out, yet not for all people (favorites and pals). I've also watched someone get demoted by a lead within a week or two for disobeying the positive rule, only to watch that very lead get demoted for the very same thing. So if you apply, smile until it hurts, for it will be your status there that hurts if anything.

Explore other reviews about Chewy

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Smart people, tech at industry level

Cons

Dipping stock each quarter, noticeable cost cutting (parking fee, paid snacks)

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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