I assure you; it's worse. - Customer Service Representative Chewy Employee Review

Where oh where do I begin? For starters, the company welcomes you like a delightful summer camp where it's a "team spirit" and we "all support each other" and there's "so much room to grow"! It's only once after the inital two weeks of boot camp (because in all honesty, that's what it was) where they literally toss you to the wolves regardless of saying they're not doing that OR have you fully prepared, and even then I don't think Chewy really understands what "prepared" means. Telling your employees the rules and regulations is one thing, but telling them to "just be confident :)" when a customer is demanding for YOUR head on a spike. Trying to be confident when a customer is ready to hang up the phone (and I had a-plenty) is not an piece of advice for the situation. And that's just one of the many... MANY problems Chewy has going for it. In training, they tell you to not be afraid to ask for help from your managers, or "leads" as it's called there. And yeah, OCCASIONALLY they help IF they see your message five very long minutes later. And if there's one thing that customers hate doing, is waiting and sometimes they don't want to talk about Fluffy or Mittens to you. And then, if you're lucky and you DO get a lead to respond, they'll just answer "Well, what do YOU think you need to do? :)" and when you give an answer that is wrong (and you will) they'll respond curtly and almost degrading, and because of that, if you ask for help, the higher ups will notice and boy howdy is there absolute HELL! And there's a row that sits riiiiight across from her otherwise known as "Death Row", so if you're there, you KNOW you messed something up. Never mind that you're suppose to be a pro after just two-- scratch that, a WEEK of training, if that, never mind that you are demanded to talk, e-mail, and message customers all in one go while remaining "confident and optimistic" (and believe me, you'll be going home with a shot throat every night during the middle of the week), and never mind the fact that you never know what kind of customer you're going to get (because it literally is Russian Roulette but Chewy will never tell you that), if you somehow get the higher up's attention after just ONE bad phone call, prepared to be fired. For a company that is supposedly on "your" side, they care far more about the customer, which isn't a bad thing... but not when your employee's mental well-being is put on the line. Happy hour every two months isn't nearly enough to make up for the heavy mental anguish and stress the job puts you under for freaking dog food. Yeah. Dog food. And this company will remind you that "you're just selling dog food :)" but God help you if you drop the perky act for just a second or were unable to cheer the customer up because Chewy will treat you like you just shoved their Grandmother down a flight of stairs and into a lava pit filled with sharks while she was in her wheel chair. The amount of complaints customers call in about broken cat litter (God the cat litter...), ripped bags of food, dented cans, crushed treats, and missing items is absurd! And Chewy will just say it's fine, because we're only dealing with the 2% of the customers having these issues and that we should just "take the hit" and to "WOW the customers". Which leads me to this; don't cry. Ever. Crying means you're too emotional, because in Chewy's eyes, for eight hours a day five times a week, you're suppose to just take the abuse both customers AND supervisors will dish out at you because... reasons. I can keep on ranting about Chewy and how I really think about it, but I know that it'll reach unprofessional territory and I'd rather retain my dignity that Chewy tried to tarnish for food literal dogs eat.