Work from home and quick advancement, but scheduling issues exist - Customer Service Representative Chewy Employee Review

3.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Work from home -Relatively easy work -Get to help pet lovers -Can move up quickly with good metrics -Lots of overtime available if you want it

Cons

-Scheduling/Hours can be bad in the beginning without seniority -Moving up seems to be very metric based and not skill/qualification based

Explore other reviews about Chewy

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Smart people, tech at industry level

Cons

Dipping stock each quarter, noticeable cost cutting (parking fee, paid snacks)

3.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I am an artist and I get to do an art-related job. The schedule is flexible when things pop up. I get health insurance and 401k and a lot of free food, and there is free gym access in the office building. The people I work with are all generally very cool, friendly, and/or fun to work with.

Cons

The pay rate is below the industry standard for production artists. I am not able to afford a place of my own. I live with my parents and I work another job to supplement my income. I am basically surviving and able to pay all my bills, but I would not be able to live a full life on my own with the pay rate as it is now. The work culture portrays itself as progressive and inclusive place but it is the typical corporate toxic environment.

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