Its all gone down hill - Anonymous employee Checkout.com Employee Review

1.0
8 May 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free lunch and snacks Decent base salary Lots of swag Joining the company a couple of years back if felt like we were on the cusp of the beginning of an exciting journey....

Cons

Toxic workplace- certain members of the people leadership engage in clique-ish behaviour and game playing. Passive aggressive emails and a lot of covering of backsides. It's generally not a place where you feel free to speak and do good work. Constantly trying to second guess what curve all is coming your way. Lack of senior leadership- Chief people officer doesn't inspire confidence and has lost a lot of trust recently with the redundancies and general lack of transparency. CPO relies too heavily on VPs who are also new in this type of role- and it shows through their lack of ability to make any decisions. It would be good for CPO to have some independent thoughts and opinions and steer People department and culture. It's never too late to learn and grow your experience in areas your are unfamiliar in. Diversity Washing - There is a lot of virtue signalling in the office with events and celebrations but the firm doesn't take it's commitments seriously. There is some passive monitoring of figures but no active strategy or headcount to ensure a pyschologically safe work environment for people of all backgrounds. They recently made redundant the only perm diversity lead without any explanation given. Biased performance reviews - Calibration conversations lack consistency. Being 'visible in the office' and being liked seem to be the main factors for a positive rating. Burn out is real here. You'll hear lots of talk around wellbeing but in reality you're expected to be available most evenings on slack and in meetings. When on holiday you get emails and meeting invites. Equity is now worthless - they slashed the internal equity valuation last year and instead of addressing it, leadership skirted over it and tried to sell it as a positive. Contractually you're not allowed to discuss equity and during information meetings held everyone's identity was anonymous. You couldn't even ask questions openly. No incentive to stay long term anymore. Mandatory back to office- From August you have to come to the office 3x a week

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Checkout.com Response
3y
I’m sorry to hear that this is your experience, as it’s certainly not consistent with our company values. While we have an unwavering commitment to diversity and creating the most inclusive and healthy environments for our employees, it sounds like we have really missed the mark for you. Yes, we work long and hard, and we believe it’s critical to be responsive to our merchants and to each other. Regarding your comment around equity, employee stock shares were reissued at a lower strike price which was done to benefit of our employees. Not every company does this and we were happy to be able to do this as a testament to our continued investment in our employees. I have noted that you are a current employee and welcome more dialogue; feel free to reach out to me directly. -Kerry V. V. - Chief People Officer

Explore other reviews about Checkout.com

5.0
3 Apr 2025
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CEO approval
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Pros

Learning about fintech industry Great leadership

Cons

none that I can think of

1
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Checkout.com Response
1y
Thank you for your feedback. We're pleased to hear that you're having a positive experience at Checkout.com and that you value both the opportunity to deepen your understanding of the fintech space and the support of strong leadership. We’re glad to have you on the team and appreciate your ongoing contributions.
1.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Good salary, thats about it

Cons

Toxic work culture, they want you to work from 6 am to 9pm. If you do not speak french or are not french you will feel like an outsider. Favoritism is big here, manager have their favorites and will feed them inbounds. Very hard to get approval to go to conferences, and there is no ROI, longer reps hold on to bigger name merchants for years even though they are not having any impact, and no one does anything about it.

5
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