Lions led by (patronising) donkeys - Software Engineer Checkout.com Employee Review

2.0
24 Aug 2022
Recommend
CEO approval
Business outlook

Pros

- Good people on my team - Free lunch - Office has showers

Cons

When I joined almost a year ago, the company was expanding rapidly and there was an energy about the place. In short, it felt like we were winning. A few months ago there was a screeching U-turn and the focus switched to aggressive cost cutting (in spite of a very recent capital raise). I actually don't think that this is the cause of the issues outlined, but it has certainly laid them more starkly (when the tide is out, you can see who's been swimming naked - think that works here). The response to this will undoubtedly be "blah blah blah market conditions", but much of the below has always been true and many other companies aren't doing the same. Specific issues: - The management team has fostered the sort of 'us' and 'them' culture you see in large companies, with little in the way of the benefits. - Pay feels well short of industry standards. In assessing the market, I would say that up to a 50% increase would be possible and a number of my team have experienced the same. - When discussing progression, I have had (and heard of) conversations along the lines of "I think you should get it and you deserve it but leadership are capping this atm". Computer says no!! - Unsurprisingly, there is now open talk of interviewing and exit strategies within my team - even in front of the managers. Based on my experience during after work conversations, my team is not unique in this front. Not ideal for morale! - There has been very little in the way of recent pay rises in spite of the existing underpay and inflation levels - Only 24 days holiday per year - Equity options are a bit of a joke. Strike price is at the value of the last raise (hugely overvalued) and even getting this felt like drawing blood out of a stone. Most startups offer actual equity (or options with a negligible strike price) and even FTSE100 companies do the £125 per month with them matching thing... Much of the above would bad, but possibly tolerable. However we have to endure periodic calls with the leadership team where they stand on a stage and dish out a lovely little dose of patronisation just to rub it all in. The CEO says things like "peace and strength" and the people team person nods in a way that she probably thinks looks concerned and empathetic. If they literally said we're paying you as little as we think we can get away with and offering hardly any equity because it will make us more money, I'd at least have some respect for them!

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Checkout.com Response
3y
Hi there, First of all, thank you for taking the time to leave us such a detailed review on your time with us over the past year. We appreciate it, and it’s good to see you enjoyed some of our benefits and collaborating with the people on your team. As we go through a time of tremendous growth, along the way comes some uncertainty and change so it’s understandable that you’ve mentioned that initially in your review. We want to stress that we do everything in our power to be transparent with our people while we embark on this journey, and apologize if you’ve ever felt our methods of communication to be patronizing -this would never be our intention. We take your comments on board regarding our compensation. We’re sorry to see you’re particularly unhappy with these areas in particular and we’d like to let you know we are constantly working to improve our benefits packages. We work in a collaborative environment and want you to feel empowered to be able to grow and develop with us, so we’re sorry to see you feel those opportunities haven’t been forthcoming for you. We will also take this on board. Thank you for your work and contribution to the company so far, and if there is anything else you’d like to add, please don’t hesitate to reach out to: people.aquisition.team@checkout.com. Thanks, The People Team.

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Pros

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Cons

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1
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Checkout.com Response
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Thank you for your feedback. We're pleased to hear that you're having a positive experience at Checkout.com and that you value both the opportunity to deepen your understanding of the fintech space and the support of strong leadership. We’re glad to have you on the team and appreciate your ongoing contributions.
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Pros

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Cons

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