Fantastic place to work! - Network Security Engineer Cerdant Employee Review

5.0
20 Sept 2016
Recommend
CEO approval
Business outlook

Pros

I worked at Cerdant for almost 4 years and it was by far the best place I've worked. I noticed that they have received negative reviews for the first time in 10+ years of the company and it took me by surprise. My assumption is this comes from the employees that were recently terminated for inappropriate behavior while at work. I normally don't post but felt the need to give a real view of the company that treated me so well. Great Atmosphere to work in. Employees are very well taken care of and compensated for their work. Employees are asked to be at work 5 minutes before the start of their shift and are routinely walking out the door at 5PM. Management is supportive of creative ideas and thoughts for improvement. Management knows who you are and cares about you. The Director has an open door policy and allows anyone to come in and talk freely to him. People pull together and help each other on a daily basis; team environment. Not sure if they still have it but there was a ping pong table for employees to play on and gaming systems for them to play on down time. Healthcare was 100% paid for. You got 15 days of PTO as soon as you started. Breakfast was bought almost every Friday. The greatest Christmas party and gifts you could ever have. Raises were routinely 8 to 10% of my income on an annual basis which is unheard of. I feel bad that they have gotten negative reviews as I still have many friends that work there and Cerdant is a great company to work for.

Cons

It would sometimes get very busy but rarely did anyone work more than 40 hours. It was just busy during the time you were there.

Explore other reviews about Cerdant

5.0
6 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Flexible Office Atmosphere Insurance is good Remote Work

Cons

No matching on their retirement plan

2.0
31 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lower level staff members are very friendly and helpful. Calm and casual atmosphere. Paid healthcare

Cons

Workload on the the engineers is over the top at times. Owner demands to make all decisions but lives in another state. The managers in the office have very little autonomy to make even the most basic of decisions. You will be paid salary but will be treated like an hourly employee. You will be expected to show up 15 mins before your "shift" and will be expected to stay until 5:00pm regardless of your workload at that time. Meetings will be scheduled before the workday so you have to come in early to attend but you will not be compensated for that time in any way. There is no meaningful knowledge transfer to new employees about procedures. There are a million rules and exceptions about how customers are to be handled you will only learn about them when you are told you messed something up. This job is sold as a "network engineering" or "firewall engineering" job when in fact this is a call center job. Your phone will ring and you are expected to pick it up and help the customer on the other end regardless of what their problem is. The owner is regularly unprofessional in tone and conduct in front of his employees. He made personal attacks against former employees during staff meetings on more than one occasion.

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