Pros
you can work as slow as you want because there is such a lack in management
Cons
you have to beg for a review, then no mention of a raise. You have to have another job offer to get a raise. Techs have been there for 3+ years without a raise or review lack of management lack of training on the software used for remote management and ticketing lack of accountability lack of documentation and information on clients lack of information in tickets pertaining to client issues lack of processes, standards, and procedures tickets get closed with no information at all, so there's no tracking of issues or resolutions the sales people have no technical knowledge, and sell solutions they know nothing about tickets sit for hours, sometimes days without being touched (client not being contacted) most level 2 techs here should be considered level 1 mandatory lunch and learns about applications that the techs should already be pretty knowledgeable about
