Pros
The quality of work, level of expertise, and respect from the few experienced employees that remain with CSAA.
Cons
Our founding fathers of CSAA would be ashamed to be associated with the company they built. The current executive leadership has proven to be incompetent, unreliable, untrustful, and heartless to the frontline employees. The recent layoffs are the most recent example. People getting ISP packages Fed-EX'd to their front door before being notified of their layoffs, over-the-phone termination calls based on a script, and ridiculous self serving articles on our employee website. These overpaid hired guns have no understanding of the concepts that built this once proud organization. They do "their thing" and make things worse with reckless decisions, then leave with financial packages to infiltrate other carriers. You can't even get our famous maps anymore. Get out while you can!