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CSAA Insurance Group, a AAA Insurer

Engaged employer

Sales and Service have completely suffered since Pouliot and his staff took over this company. - Underwriter CSAA Insurance Group, a AAA Insurer Employee Review

1.0
11 Jan 2009
Recommend
CEO approval
Business outlook

Pros

The front line employees are the best and most hard working I have ever worked with. The pay is reasonable.

Cons

Management does not know what the front line is doing and bad decisions are made. They expect their employees to be perfect. Employees are repremanded for minor infractions that effects the pay raise. Human Resources is no help to the employees...they work for the management that rule in a dictator style.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

1.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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