Pros
One free drink per shift
Cons
The overall environment was extremely stressful. Workers there only spoke in Mandarine and communicated within their group. I was like an alien there and felt like I was there just by myself. The manager was harsh and very hard to talk to. Training was horrible. There was no progress, like tracking of your learning at all. There was only fragmented knowledge of how to make the drinks but before you had an idea what was going on you were already assumed knowing everything and asked to do things. Because of that, I couldn't serve the customers well, couldn't make the drinks well. And lots of time, the manager yelled at me. Work safety was a big issue and this company was just inhuman. A girl got seriously burnt at her forehead at her first day because the manager accidentally spilled hot tea on her! She tried to get compensation to cover her medical treatment but both the store owner and the Chatime's headquarter ignored her request for weeks. This hasn't been fully resolved when I left. The pay rate was below the minimum wage standard. When you had to work overtime, like being too busy, there was no payment covering that. There was also no additional payment for working during weekends and public holiday. When they call you in, you have to come in, regardless you have your own things to do or not. Work-life balance was absolutely impossible.