Pros
Quality teammates, good place to meet people. Learns good time-management skills If you can endure a year of Chatime, you can do anything.
Cons
Imagine working with Gordon Ramsay, but he doesn't do anything Gordon Ramsay does other than swearing and publicly humiliating you. Then combine that thought with Kevin Spacey from Horrible Bosses, that is what Chatime management is. Owner and management prefer if you display gratitude of a job. Management discourages friendly customer service, they just want fast and polite customer service. Conversations are forbidden unless it earns them more money. Fake superannuation accounts, hires you as part-time but without the benefits until fair work is on them. If you ever ask why your rate is part-time despite receiving no benefits, you better have a second job on the side. Expected to do 2-3 person's job because they blessed you with a job so they can abuse you however they like. Definitely expect to work outside your job description. In the end despite all efforts, they will not (strongly refuses) to let other people hire you unless you are personally close to management. They expect you to be like family, but they're the abusive parents and you still need to appreciate them.