From the top down they are seldom if ever on the floor, concerns are raised and given lip service, quality is questionable to non existent. Usually there is an excuse why items can't be done, though sometimes they just ignore the issues in hopes of the issues go away, it's front the top down, when HQ visits there are no shift meetings to discuss issues, they come in, word is passed things are dirty, they leave, no pathways to better production and quality. The two week rule "they make a roar about something and in about two weeks they can't even remember what policy they had put in place".