Good Mission, but Messy, Unfair, and Conveniently Flexible for a few - Anonymous employee Bright Start Academy Employee Review

❗ 1） Extremely high turnover — most employees leave within months, which says more about the environment than the staff themselves. ❗ 2） Below-market pay, no annual raise, and lunch breaks are deducted even for long-hour shifts. ❗ 3） Favouritism was hard to ignore；Certain male staff consistently received special treatment (3.1)Allowed to extend his lunch break after running personal errands such as buying coffee for preferred coworker.(3.2)Arriving late without consequences, even when scheduled early. (3.3)Consistently given stable hours for man, while newcomers had sudden cuts and shifting expectations. ❗ 4） Mandatory Saturday work that does not count toward paid hours. ❗ 5） Schedules released last minute, making personal planning nearly impossible. ❗ 6） Shared restrooms for male and female students with little privacy. ❗ 7） Newcomers promised guidance but rarely receive any. Staff assigned to provide support often refused to help or redirected even basic questions elsewhere. ❗ 8） Simple questions met with sarcasm or remarks implying the issue was “common sense,” creating an atmosphere where asking for clarification felt unsafe. ❗ 9)Workload distribution was uneven, with some staff avoiding responsibility and quietly pushing extra tasks toward newcomers. ❗ 10) Unprofessional conversations happened behind closed doors, including mocking students who needed repeated explanations or speaking negatively about colleagues who weren’t present. ❗ 11) Management communication was inconsistent. Important updates didn’t always reach newcomers, leading to confusion and mistakes that could have been avoided. ❗ 12) Promises during hiring were later changed, including unexpected reductions in hours and unclear explanations for the adjustments. ❗ 13) The workplace felt emotionally draining, unpredictable, and structured in a way that protected a few while leaving others exposed.