Love the company, hate the department (Call Center) - RESERVATION SALES HOST Biltmore Estate Employee Review

Some guests are extremely high maintenance and during busy seasons this can sometimes be stressful. The pay stinks. You will not be allowed to have 2 days off in a row- a crazy policy that doesn't allow for much work-life balance! There is not a lot of consistency between supervisors, and you can get a different answer to the same policy question based upon who you ask/their mood. Employees are encouraged to share their opinion, but then get in trouble. Don't think this is a foot in the door. I never saw anyone promoted to work in another area of the company, and there's very little room for growth with this department.