Hard to Figure Out - Anonymous employee Billtrust Employee Review

3.0
12 Mar 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They talk a good game. Sounds like a place you can make a difference. You go in with your hopes high. On paper and even the reviews, they sound perfect. Family friendly, good speeches and events. They have these tag lines they talk about and promote. There's a feeling that maybe they are different, that maybe bureaucracy is not as relevant here. That maybe the workers rather than the brown nosers can get ahead.

Cons

Then why do most of the great people leave? If it's so great, then why do you leave? Because all their talk is just talk. They promise 'no sacred cows', but there are few companies with more. You are not trained, you are deluged with work, everyone is trying to stay above water. Too much thrown in with not enough infrastructure. Too many new clients while losing your core knowledge base to attrition. Not listening or really showing consideration for the people in the trenches. When they are off the record, it's hard to find people that are really happy there. It would probably be a lot easier to swallow if they didn't get your hopes up with all their ideals. The same mistakes, the same bottlenecks, are repeated constantly.

Explore other reviews about Billtrust

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A lot of investment into systems/tools, enablement programs and definitely AI first. Culture is really good, people are high integrity and very committed to helping one another succeed.

Cons

Remote dynamic can be challenging. Business is fairly complex by nature and takes time to really learn/master

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

2
See reviews by: Helpful|Rating|Date|All