Pros
Working from home and provided equipment.
Cons
This job has very little job security. You can be let go within your first month on the phones if you don’t hit certain metrics, and there’s no real learning ramp to help you get there. You’re constantly stressed about hitting numbers after only about a week of basic training, with very little actual technique or skill development. Training overall is extremely poor. There’s not enough time given to build contacts or relationships, which are necessary to succeed in the role. Team leads and managers don’t really teach—they mainly focus on reviewing metrics instead of helping you improve. You are also constantly micromanaged without clear reasoning, which adds unnecessary pressure instead of actual support. There also seems to be a lot of favoritism and gossip within the company. It feels like certain employees get more support than others, which makes it harder to succeed if you’re not in that circle. Management can be inconsistent as well. You may be told to handle situations one way, then later be told that it goes against policy. When you ask for help, the guidance is often vague or not very thoughtful, and doesn’t give you a real strategy to improve. If I had known how disorganized and unsupportive the onboarding process was, I wouldn’t have taken the job. I would strongly caution anyone against leaving a stable position for this role.