Good to work for - Claims Adviser Benenden Health Employee Review

Friendly colleagues who are very supportive and hardworking.

I completely agree with the most recent review left in May 2026. The concerns raised reflect a culture shaped by toxic management, favouritism, and workplace cliques. Support is often talked about but rarely delivered in practice. Mental health concerns are frequently overlooked if performance targets are being met, and employees facing difficult personal circumstances receive no meaningful support. One of the most disappointing aspects of my experience was the handling of bereavement. During an extremely difficult time, understanding was lacking and rather than support my circumstances were viewed as an inconvenience, highlighting a culture where staff wellbeing isn’t important to business priorities. Gossiping is incredibly common, trust is low, some managers avoid accountability while presenting a very different image publicly. Staff are left feeling undervalued, unsupported, and reluctant to raise concerns. Turnover is high, with multiple employees leaving due to management-related concerns.

Career progression, If your face fits.

During my time here, like other who have posted a review over recent months, I have found the place full of little groups who shut people out, your face needs to fit to be in the McDonalds order for example. During the last 9-10 months I seen staff up and quit, staff be forced out and bullied, including a staff forced to leave because of management.