It was chaotic - Associate Bath & Body Works Employee Review

1.0
1 Mar 2026
Recommend
CEO approval
Business outlook

Pros

It was a job in the city. The people there were nice. You got a half hour lunch and two five-to-ten-minute breaks.

Cons

It only paid $15 an hour Management was everywhere and they never all properly introduced themselves. If you wanted to talk to one of them, you had to ask around to find out who they were and then search for them. There was no real chain of command. I was hired as an associate when I applied for a merchandising position. The ad also stated that the job included travel between 3 cities and this turned out to be false. It was a highly stressful environment. They had you empty all of your pockets before you left for a break or the end of the day. They needed to check inside any bags, your wallet, any pockets in either of those, even inside your water bottle if it was a dark colour. They were so convinced their employees were going to steal from them that they basically search you before you can go. They also "highly recommend" that you sign every single customer up for the rewards program no matter what. If the customer isn't a member, you don't ask them if they want to sign up for it, you just sign them up for it.

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Bath & Body Works Response
3mo
Thank you for taking the time to submit your feedback about your experience as sales associate. We strive to create an environment where everyone belongs. We appreciate you submitting your feedback to help us continuously better our organization.

Explore other reviews about Bath & Body Works

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Generous pay for management, paid holidays and maternity leave for full timers, good benefits. Treats us more like humans than any other business I’ve ever worked for

Cons

Work/life balance can be hard, especially around the holidays

1.0
5 Jul 2026
Recommend
CEO approval
Business outlook

Pros

We offer two fully remote weeks per year, in addition to three designated in‑person days.

Cons

The organization lacks a cohesive strategy and shows persistent resistance to change despite declining stock performance over the past several years. Our product and marketing efforts are no longer resonating with consumers, leadership effectiveness is inconsistent, and there are no defined career pathways for performers. Teams often work long hours due to constant rework and unclear direction. Firing the Chief Marketing Officer and Chief Merchandising Officer have been some of the few genuinely strong decisions. They were terrible, outdated, and caused swirl.

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