Good company - Anonymous employee BERMANFALK Hospitality Group Employee Review

Think carefully before applying- high turnover and low morale

This company posts job openings frequently, but it's not due to growth - it's because of constant turnover. Despite claims of expansion, the reality is a workplace culture where morale is low, and burnout is common. Employees are often expected to go above and beyond their job descriptions, with an unspoken pressure to work overtime to demonstrate commitment. If you don't, you may be seen as being not a "team player", which can impact your job security. There's also growing concern among employees about roles being outsourced to lower-cost labor markets. Management and communication challenges are huge here. Many team leads lack proper training and leadership skills, and communication across department is inconsistent. Clear direction is often missing, yet expectations remain high. Workload boundaries are rarely respected, and raising concerns about capacity or burnout can feel unsafe. Core values are promoted heavily but inconsistently applied: 1. Reliability: If you're reliable, you're often overburdened with additional tasks leading to poor work-life balance. 2. People First: While this a stated value, employees often feel undervalued unless they are constantly putting in extra hours. Mental health support is lacking and benefits don't include adequate coverage for therapy. 3. Customer Centric: Recognition is heavily skewed toward client-facing teams. Those behind the scenes receive little to no acknowledgement for their contributions. 4. Excellence: The bar is set extremely high, with little tolerance for learning curves or support when struggling. 5. Quality: Products are produced cheaply overseas but marked up significantly. While profits are strong, the people behind the work often feel overlooked. There are still some dedicated and talented individuals here and I genuinely wish them the best. However, for prospective applicants, it's worth reflecting on whether this environment aligns with your values and needs. Carefully consider your options.

Hybrid or remote work Snacks are normally stocked in the kitchen People are friendly

Imagine doing the workload of over 2 people and despite working over capacity, more projects will be added onto your plate. On top of that, they will also force you to work on company improvement goals on top of your insane workload. Even though upper management has their own data of company progression and the increasing amount of projects taken on, they will only act if you have your own set of data showing your increased workload and will not take you for your word. Competitive salary here means that you have to actually fight for a reasonable pay and growth is minimal. There is also no overtime compensation and your hard work goes unnoticed or you'll get only a shout-out from your peers. They also updated their annual raise structure so everyone gets it at the same time instead of on your anniversary date. The work culture is weak and they emphasize on utilizing the company's core values in every single task you do. Many people who stay seem to be trapped with golden handcuffs.