Pay Is Above Industry Standards For Entry-Level Employees - Customer Service B&H Photo Video Employee Review

Great experience with the team

No negative experience to talk about

It was an incredible, one of a kind place to work at prior to the hiring of the current CEO Menashe Horowitz.

Summary of Company Grievances ​The current leadership has shifted the company toward an authoritarian management style, characterized by a steady decline in employee benefits and compensation. Salary increases are negligible and fail to keep pace with inflation, leaving wages well below market standards. ​Key issues within the organization include: ​Leadership and Culture: CEO Menashe Horowitz is perceived as unreceptive to feedback, surrounding himself with inexperienced "yes-men." This has created an environment lacking genuine leadership. ​Work-Life Balance: Flexibility has been severely curtailed, including the elimination of remote-work Fridays. Furthermore, the company remains open on all U.S. federal holidays but closes for Jewish holidays, forcing employees to use their own paid time off (PTO) during those closures to avoid losing pay. ​Recruitment Challenges: Due to a wealth of negative reviews on platforms like Glassdoor, the company is struggling to attract qualified talent. ​Business Ethics: Management's operational practices are reportedly dishonest, utilizing aggressive "strong-arm" tactics with external vendors despite publicly claiming a commitment to transparency. ​Conclusion: While there was once a strong fondness for the company, its recent downward trajectory, stagnant wages, and poor treatment of staff indicate that it is no longer a viable place to work, making it time for employees to move on.