Great Product, Horrible Culture. Sad (but unsurprising) how management has buried all of the accurate, negative reviews. - Anonymous employee Away Employee Review

Hi- Thanks for sharing your thoughts. I believe open and honest feedback is how we all learn and grow, and am always grateful to hear it. I understand that all of the feedback here is your perception of what you’ve observed, and I’d love to take a minute to respond to a few of the points in a way that might give you, and anyone else reading this, additional context on the topics you raise: -Our Brand and PR teams have no interest in spending money on things that have yet to be proven to be worth anything to the business. They are professionals who take pride in driving business impact, just like all of our other departments, and to imply that they spend their time on things that don’t impact the business unfairly diminishes the great work they do. -You note that you believe that no “real adults” work here, but our ten person leadership team has, on average, 15 years of work experience. A lot of this experience took place at more established companies. I deeply value the experience and leadership they bring to Away. -Promotions and terminations are always based on work performance, and on our core values. Out of privacy and respect for our employees, individual performance records and details around terminations are not shared with others, so I can understand how some decisions might feel “random” to you, but we believe that it’s OK that not everyone will be the right ultimate fit for their role and the evolving needs of the business. -We’ve strived to create a workplace that encourages a growth mindset, where we acknowledge that people can always be learning to evolve their skills as the business grows, so it’s true that everyone on the team is consistently learning new skills. But to suggest that “no one knows what they’re doing” is both inaccurate and incredibly unfair to the many people who have been working hard to build one of the most successful direct-to-consumer businesses. -As a company, we have high standards of ethics and honesty, but if you’re aware of behavior that contradicts that, please raise it for our People Operations team so that we can investigate. Thanks for taking the time to leave this feedback. It’s a good reminder that we can be better at communicating the company’s philosophies and frameworks on these topics so that all of our employees have greater visibility to avoid misinterpreting some of our decisions due to a lack of context. Thanks again, and wishing you all the best. -Steph