Great place - Customer Service Representative Availity Employee Review

4.0
26 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Great place. Good training, company benefits, cared about employees.

Cons

Intense training, can’t take any days off during.

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Availity Response
3y
Thank you for taking the time to share your experience working at Availity. We provide an environment that is open, diverse, and full of opportunity for associates to thrive. Because of our culture, benefits, training, and work/life balance, we have been recognized again as a Best Place to Work™-certified company for Technology, Women, and Millennials. We appreciate your feedback on the training process. Healthcare is a very complex industry that can be challenging to learn for anyone new to healthcare (but not impossible). The training procedures are in place to help new associates get up to speed as quickly as possible. While it may feel intense, our goal is to help new associates feel confident assisting and delighting our customers. Thank you again for your comments and all your contributions to Availity and our culture. We wish you much success.

Explore other reviews about Availity

5.0
20 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

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Availity Response
17h
Thank you for the five-star review! We’re glad to hear that our culture, supportive teams, and work-life balance are making a positive impact on your experience. It’s also encouraging to know that you feel trusted to do your work without unnecessary oversight. We also appreciate your perspective on collaboration as we continue to grow, introduce new products, and evolve with new leadership. We remain focused on strengthening connection and alignment while maintaining the flexibility that supports our associates. Thank you for being part of the Availity team and for sharing your feedback.
4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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