Pros
Some of the people (the ones who aren’t licking their way in a position) are actually really nice. Free tea and coffee if you drink it. Big canteen, so you could actually be alone if needed.
Cons
Salary - It’s actually a joke for the job role and the rubbish you’re expected to take from customers. Every year the SMT would be over the moon with their white envelopes to give to staff for their pittance of a pay rise. SMT - 2 ops managers were lovely, one of them... if evil had a face it was her. She was notorious for bullying staff, making up lies to get staff into trouble or get them sacked. Shifts - The Sunday shifts were absolutely vile, the company has its head so far up Admiral’s rear end they mirrored their shifts, poor CS staff took some stick on a Sunday due garages being closed and the hire companies being closed. Personal Email’s were not allowed. Anything issued to a customer from an email went via a generic email box there was no proving anything. CSA’s are expected to be swore at, screamed at and personally attacked over the phone and should you respond in any way or terminate the call you were in big trouble. Management choose their friends for promotions and secondments rather than those who can actually do the job.