has its ups and downs - Customer Service Representative Atlantic Aviation Employee Review

4.0
1 Jul 2010
Recommend
CEO approval
Business outlook

Pros

Great benefits Decent Pay Good Co workers at the local level

Cons

Corporate Company, makes it hard to keep everyone on the same page with the same expectations managment at the local level often has very poor communication

Explore other reviews about Atlantic Aviation

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice people, great to make connections

Cons

It’s not the best schedule

avatar
Atlantic Aviation Response
4w
Thank you for taking the time to share your experience! We're thrilled to hear that you enjoy the positive atmosphere and the connections you're making. We understand that scheduling can be a challenge, and we’re always looking for ways to enhance our team’s experience. Your feedback is valuable to us as we continue to improve. We're glad to have you on the team!
1.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance benefits are solid and the company has an established corporate structure. Pay is consistent, but those are the only notable positives.

Cons

Local management is ineffective, unprofessional, and visibly disengaged. Direct leadership lacked initiative, accountability, and basic communication skills, often appearing indifferent unless corporate oversight was involved. Expectations were unclear and inconsistently enforced, creating a disorganized and frustrating work environment. There was a noticeable reliance on surveillance rather than leadership. After receiving a final warning, camera monitoring became excessive and felt targeted, as if management was more focused on finding reasons to terminate employees than actually supporting improvement. The overall culture is unsupportive and transactional. Employees are treated as expendable rather than valued, which contributes to low morale, lack of trust, and high turnover. Stronger leadership at the local level is clearly lacking.

avatar
Atlantic Aviation Response
2mo
Thank you for sharing your experience. It’s great to hear that you found our health insurance benefits solid and that the pay was consistent. We take concerns about management and workplace culture seriously. Your insights regarding leadership effectiveness and communication are valuable, and we will ensure they are addressed with the appropriate teams. Our goal is to create a supportive environment where employees feel valued and empowered. We are committed to making improvements and fostering a culture that encourages growth and accountability. We wish you the best moving forward.
See reviews by: Helpful|Rating|Date|All