Pros
Pay was fine ($20/hr), and the three timeslots (Midnight – 10 AM, 8 AM – 6 PM, 2 PM – Midnight) allowed for a good choice of hours and staffing during high traffic periods. My fellow coworkers were lovely people.
Cons
They promised internal promotion/opportunities within the company. This is a lie. Allow me to say in no uncertain terms: this is not a position in which to start a career. Neither HR nor management have interest in that, nor do they really have interest in actually optimizing the service side of the company. Each department is rather parochial and teamwork is rare, resulting in issue resolution that took longer than it really needed to.
Unless things have drastically changed since I left the company, do not expect to be listened to or treated with a modicum of respect by uppers.
Gery could be a real cactus sometimes.