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      Ascensus

      Engaged employer

      Ascensus reviews

      Ascensus - Customer Service Representative (CSR) Ascensus Employee Review

      5.0
      13 May 2022
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      The culture, working remotely, the team and the leads and the feeling that what we do makes a difference and for the betterment of peoples lives.

      Cons

      Sometimes not enough time between calls to proper notate cases. Trying to stay to adherence on busy call days.

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      1.0
      1 Jul 2026
      Client relationship manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Generous PTO if you lasted five or more years.

      Cons

      Everything else. Poor management, plays favorites, rewards people who play the game and then expect people passed-over for promotions to train their new bosses. Artificially inflate metric standards so it is impossible to get a max raise because it is physically impossible to meet the goals (partly company-wide so not even possible to control with personal hard work).

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