Customer Service Rep - Anonymous employee Ancestry Employee Review

2.0
13 Nov 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They offer Full Time work and OT. You will never have to worry about not working enough hours.

Cons

The phones never stop ringing, you never get a break. The sister websites that are no longer updated and employees have to act like they can help the customer when the company has no intention of helping.

Explore other reviews about Ancestry

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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