Top heavy inexperienced management that doesn't know how to delegate responsibility. Executives are not held accountable for failures across the organization...nope...they're promoted, and little guys are let go (recent reduction in force was not rolled out thoughtfully) Systems are TERRIBLE. For a company in the business of TECH, they should be ashamed. Bad behavior everywhere you look...unprofessional, catty, nobody seems to care and the buck is just passed... Every year, there's a new problem relating to fulfilling sales. Every. single. year. It is amazing that schools continue to purchase. Smart schools have moved on to more established publishers.