American Auto Shield has the worst attributes of old school inflexible corporate culture combined with the dysfunction of a fast-growing startup. While AAS promotes the professional growth of its employees, it is only promoted out of a necessity to manage its own astronomical growth. The limitations of remote work were not communicated honestly or consistently during the hiring process. I had direct coworkers in eight states, and was told implicitly and explicitly by HR and my direct managers that my position was WFH anywhere in the US. In actuality, AAS allows remote work only in some states, for some employees. AAS is open to hiring in new states for prospective employees, but isn’t willing to make an exception for existing non-managerial employees who would like to relocate to a state AAS currently doesn't have employees in. Hourly workers (especially claims adjusters) are underappreciated, which has resulted in a high turnover rate. The benefits are subpar and expensive. Communication between departments is sorely lacking and often antagonistic. There's nearly no communication about important policies regarding PTO, benefits, and the limitations of where people can work remotely. HR is impossible to contact. At one point, it took me three weeks to get a simple PTO question answered. The industry that AAS operates in is ethically problematic (just do a quick Google search on the vehicle service contract industry).
