NOTHING HAS CHANGED AT AMTRUST!!! - Systems Support Analyst, Business Applications AmTrust Employee Review

1.0
7 Jan 2017
Recommend
CEO approval
Business outlook

Pros

My actual years of employment at AmTrust were 2008-2010. The only Pro was the office was close to my home.

Cons

In reading the current Reviews about AmTrust it is clear nothing has improved there. The incompetent management, favoritism, nepotism, lack of communication/training, inadequate systems, subpar salaries, and poor treatment of employees is the same as when I worked there. Hard work was not recognized. My manager was a rude, toxic, mean woman who didn't even say Good Morning to her staff! She exuded an air of superiority and was not approachable. She was only available to her favorites and they also acted rudely toward everyone and acted like they were better than others. Childish and immature behavior. The IT and Worker's Comp people in Ohio were unfriendly and uncooperative. The systems were a joke and didn't work properly. There was little to no training and no one would share knowledge or help with questions. It appears AmTrust is still a dysfunctional company. My condolences to their current employees.

Explore other reviews about AmTrust

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture. Ample time provided to train and build skills.

Cons

There are layoffs at the company. Company is moving away from full remote work.

2.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Co-workers are amazing. Managers are helpful.

Cons

Rolling out an incomplete new operating system was a horrible idea. Creates additional work for adjusters. The processes being implemented are hindering the ability to effectively close claims. Adjusters are being told to do more with less every day. Claim counts average 180 to 200 for the last 6 months with no relief in sight. Hybrid work was promised at 2 home and 3 in office. That was recently revoked and it is now mandatory 4 days in office. With gas prices what they are, that really hurts. Corporate management seems to be focused more on obtaining #1 status and bringing in the big bucks than finding a way to relieve the stress on their employees. Mental health is non existent and if you aren't putting in 50+ hours a week there is no way to stay on top of your work load. Even then you will feel like you are barely treading water. New NICE phone system is for call centers-not claim adjusters. Not a lot of advancement opportunities unless you are someone's pet. Benefits are mediocre at best.

4
avatar
AmTrust Response
1mo
We appreciate you taking the time to leave a review. Your feedback is important to us, and we’d welcome the opportunity to learn more. Please contact the AmTrust Employee Center at AmTrustEmployeeCenter@amtrustgroup.com or 844-331-2374.
See reviews by: Helpful|Rating|Date|All