Choose somewhere else to work - Customer Service Specialist Allianz Employee Review

2.0
11 Dec 2023
Recommend
CEO approval
Business outlook

Pros

The pay for what we do is decent, as it is under the Finance industry. The list of deals and discounts with other companies is quite large and useful. There are opportunities to move up at the company, however like most places, it is who you know that will get you a position a lot of the time.

Cons

I have become a more cynical and negative person since working here. To the point where I feel like a completely different person to who I was when I started. There have been so many errors from everyone (management, IT, inept consultants) at the company that I have lost all hope for this place, and I do not want to be around or communicate with coworkers. The IT department breaks the systems with each update that it feels like half our job is fighting what they have done over the weekend. This can last for weeks. And yes, I am writing this review as they broke the systems, not allowing me to work for the past couple of days. When new systems are implemented for the smaller teams, there are no instructions/cheat sheets on how to use them from the Project team running the integration, leaving the consultants in the dark and looking unprofessional with customers. And there's barely any communication between departments in general. To add to this, it takes years for anything to change. They are still using outdated systems (in hindsight, probably for the best as IT cannot break those) and consultants are still waiting for a way to check our rosters on our days off without having to load up our computers and wait 20 minutes for our systems to load. This was being discussed when I first started.

Explore other reviews about Allianz

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Quick interview process, maternal leave was available before 1 year of employment

Cons

You did have to work at least one day on the weekend.

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, hybrid work arrangement is flexible (you can choose your 3 days in office)

Cons

Tenure and friendship is valued more than actual skillsets. Many people in Ops have no formal college education or true technical skills, and have been complacent in the dept for 10+ years. This leads to inefficient and stale processes that are reluctant to change. The culture is extremely passive aggressive and long-tenured employees are not welcoming to new hires from outside of the organization. People will go out of their way to sabotage opportunities for those offering new perspectives with greater value add. This causes forced interactions with low value collaboration. Many in analytical roles do not even understand basic Microsoft Office skills, Excel functions, V/XLOOKUPS, etc. and data is often reviewed manually per line item… This company is run like a low budget mom and pop shop where inefficient and backwards practices are toxically in circulation.

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