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      Albatross CX

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      Albatross CX reviews

      Operations Coordinator - Anonymous employee Albatross CX Employee Review

      1.0
      6 Nov 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people that you work with.

      Cons

      Terrible management, terrible pay, terrible benefits, terrible PTO. Huge turnover, they don’t seem to care about their empployees.

      avatar
      Albatross CX Response
      7y
      Thank you for sharing your feedback. It is unfortunate that you were left with a negative impression. We pride ourselves on our happy, engaged and committed teams globally. Many of our team members have been with the company for over 5 years. We conduct regular team feedback surveys to understand what can be improved and take actions based on the results to ensure our people have what they need. We benchmark all salaries against local market standards and ensure our benefits remain competitive globally. Our turnover rate is below industry average and we are happy to have dedicated, talented teams, doing their best and succeeding every day.

      Explore other reviews about Albatross CX

      5.0
      24 Jun 2021
      Field operations coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      good pay flexible schedule enjoyable work

      Cons

      cliques in management company often changing

      2.0
      13 Dec 2018
      Operations coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      The close knit team aspect was what kept me staying at this company for as long as I did.

      Cons

      Upper management did not care about their employees, or listen to any of their concerns. Without our team, there would be no business. There were absolutely no incentives to motivate employees. We were often overworked, extremely underpaid, and ignored when we asked numerous times to hire new employees to help with the workload. The company was very cheap. Most of the team left one after the other, and most of the work is now outsourced to avoid hiring new people. I recommend you stay away from this company.

      11
      avatar
      Albatross CX Response
      7y
      Thank you for sharing your feedback. It is unfortunate that you were left with a negative impression. We are surprised to read some of your comments - our CEO, Global VP and Head of HR have travelled to New York specifically to spend time with the team and hear you out. We awarded promotions and increments to your team. We did hire new full-time team members and independent contractors. We try our best to ensure our compensation and benefits strategy is in line with local benchmarks. Our team members in the US enjoy medical and dental insurance, annual pay review and a generous bonus scheme, amongst other benefits. We do take all comments very seriously though and would appreciate if you could share any further feedback to us directly - please feel free to reach out to us on HR@cxg-hub.com.
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