7y
Thank you for your comments and sorry for the delay in response. We are new to Glassdoor. Our law firm is a national leader in our area and committed to excellent legal services through compassion, dedication, honesty and accountability.
In 2015, our predecessor firm had a client call office that was separate from our legal offices. Persons in the client call office, such as this commentator, would not handle the legal matters in the main office. We have since closed the client call office and, to date, all of the firm has been centralized to the legal offices. Sorry you had negative feelings about our law offices.
As a law firm, we have ethical restrictions on what the attorneys and employees can or cannot do or say. In addition to the attorneys in the firm, we retain two legal ethicists (one a legal ethics professor) to ensure all activities are sound. We would not want any of our employees to do something not legally approved. Some level of legal management is required and, for our clients' sake, we would always want to be informed of sub-par performance.
Thank you again for your comments.