Short training, overwhelming stress, not work life balance, unrealistic expectations and not support - Customer Support Airwallex Employee Review

1.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Other than work in office, you can work from home

Cons

The work environment is extremely stressful with little emotional support. Training is surprisingly short, and you are expected to pick up tasks very quickly, seniors often provide guidance only once, and if you ask again for clarification, they may respond with impatience, rude tone, or a negative attitude. The atmosphere is cut-throat, making it difficult to thrive or feel supported. Lastly, overtime is frequent and often unpaid, with expectations to stay beyond official hours.

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Airwallex Response
2mo
Thank you for your feedback. What you've described, particularly around how you were supported during onboarding and how senior colleagues responded to questions, is not acceptable and not the experience we want anyone to have at Airwallex. Our culture is collaborative, and teamwork is emphasized. We move fast and we set a high bar. That means pairing high expectations with real support, especially when people are still learning. On unpaid overtime: this is something we take very seriously. If hours beyond what's reasonable are being expected, or if work isn't being properly compensated, that needs to be surfaced and addressed. We'd ask that you or anyone experiencing this raise it directly with the People team so we can look into it. We'd like to hear more and make it right.

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5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

1. Amazing product with strong fit in a handful of verticals 2. Team is top notch, brightest minds in fintech 3. A ton of room to grow, both for individuals and the company on the whole

Cons

1. Leadership is scattered throughout the world and has different priorities 2. Stop chasing the new shiny object and stick with what works and what got us here

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Working at Airwallex has been an incredibly rewarding experience, especially as part of the sales team. The company is in a very strong growth phase, which makes it an exciting place to be. Over the past few years, Airwallex has scaled rapidly, processing hundreds of billions in payments annually. There are clear career progression opportunities if you perform. Leadership is supportive of internal mobility, and high performers are recognized and promoted. You’re surrounded by smart, driven colleagues who are collaborative and willing to help, which creates a motivating environment day to day.

Cons

Like most high-growth companies, things can move fast and change quickly, which may not suit everyone. There can be pressure to perform given the pace and ambition of the company.

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