Good if you do not mind the cons - Customer Experience Specialist Agoda Employee Review

1. Difficult to apply for leave. You often need to give wayyyy advance notice. 2. Shift (work hours and off days) changes monthly, and the schedule is only shared 0.25-2 months (usually 0.25-1 month) in advance. Hard to plan your life around work, more so with point #1. 3. Bonus not fantastic. 4. Change is the only constant- agents can be suddenly pulled into team / project without brief and be expected to learn on the go.