Great team to work with - Assistant Manager Agency for Integrated Care Employee Review

Great hours flexible and honest

Great place to work for sure

Helpful colleagues and RO Great teamwork among divisions

It feels somewhat ironic that AIC was recognised as a “Best Employer 2026” and a people-first workplace. Over the past year, particularly with the new cluster head’s leadership in SGO, this has not fully reflected my experience. Her current management approach is highly KPI-driven, with strong emphasis on targets and performance metrics. While results are important, the nature of our work requires compassion, patience, and a human touch, which can sometimes feel overshadowed. Team interactions can be quite intense, with frequent questioning and interruptions during meetings. This has created a more pressurised environment, where staff are expected to constantly justify strategies and meet high expectations. While her leadership brings strengths in driving performance, a more balanced and supportive approach could help better align with the caregiving nature of the sector. The shift towards a more results-focused culture has also contributed to fatigue and turnover within the team.