Overall - Customer Service Representative Afni Employee Review

2.0
13 Jan 2025
Recommend
CEO approval
Business outlook

Pros

I worked for the company not very long and as with any call center there are clicks and favoritism. The pay is just above minimum wage.

Cons

Pay is above minimum wage.

Explore other reviews about Afni

5.0
7 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Stable hours, 2 days off, great benefits, easy to move up

Cons

Sick time and some trainers

2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

* If you ever want to work in management, this place will give you an education in what not to do. * Decent benefits package. * Weekly food trucks for lunch. * Some opportunities for promotion if you work hard.

Cons

* Management is the biggest con. They are not transparent, don't really know what they are doing, and make decisions by the seat of their pants. Most decisions are knee-jerk reactions to something that could have been prevented if they had half a clue how to do their job. * If you have a question, you can expect to get a 5 different answers from 5 different managers or being told one thing only to have a completely different thing take place. * The call floor is the most toxic place I have ever seen. You can feel it hanging in the air the moment you walk in.

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