Non-toxic environment - IT Chat Support Afni Employee Review

3.0
9 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Leaders were approachable and friendly. They coached agents calmly and taught very well. Employee engagement was excellent!

Cons

✅ Some of the food in the pantry is not warm. ✅ Hybrid setup. As a mother of a toddler, I prefer full-time work from home because I also need to supervise my child's needs and safety.

Explore other reviews about Afni

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing leadership I miss them all. Highly supportive.

Cons

None really, I mean KMS could use an update.

2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

* If you ever want to work in management, this place will give you an education in what not to do. * Decent benefits package. * Weekly food trucks for lunch. * Some opportunities for promotion if you work hard.

Cons

* Management is the biggest con. They are not transparent, don't really know what they are doing, and make decisions by the seat of their pants. Most decisions are knee-jerk reactions to something that could have been prevented if they had half a clue how to do their job. * If you have a question, you can expect to get a 5 different answers from 5 different managers or being told one thing only to have a completely different thing take place. * The call floor is the most toxic place I have ever seen. You can feel it hanging in the air the moment you walk in.

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