Good schedule, but overwhelming workload and poor management - Customer Service Representative Acrisure Employee Review

1.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Schedule is Monday thru Friday.

Cons

An overwhelming amount of information they expect you to remember. Management rarely takes escalated calls and expects you to resolve them. You are supposed to post your questions on Teams and then wait for an answer, all while your customer is waiting, but you cannot put a customer on hold for more than 2 minutes. without checking in. You are expected to work on other tasks between calls and to complete quite a few each day. Supervisors will say they are there to help you, but rarely follow through. Upper management lies. Acrisure makes millions a year, but you will be greatly underpaid and overworked.

Explore other reviews about Acrisure

5.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Office is nice and clean

Cons

Producers can be somewhat difficult

1.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Solid Base Pay, PPO Health Insurance available, PTO. Micromanagement minimal once you become a producer. Thankful for the opportunity they gave me as a younger exec.

Cons

Do you like cleaning up the messes of colleagues who are up to six months behind on their work (or even do their job at all?) Do you average a response time of anywhere from 2 to 6 weeks to answer client emails and phone calls? How about seeing 4 colleagues go through the turnover mill in under a year’s timeframe? Do you like sales environments where you’re neck and neck against either outside hires, friends or relatives of the other producers? Do you love being forced to learn new workflows every four months, that will be obsolete when they restructure once again in the next four? Look no further you have found your corporate drone work paradise. As for us normal self-respecting people with a tad of a soul, STAY AWAY. This company has me considering leaving the industry altogether. Don’t want to discredit those who’ve had a decent experience here this has just been mine. All love at the EOD…

4
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