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      Acentra Health

      Engaged employer

      Acentra Health reviews

      Great work-from-home benefits overshadowed by sudden layoffs and no care for employees - Customer Service Representative (CSR) Acentra Health Employee Review

      1.0
      28 Jun 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home was the best

      Cons

      Everything else. My entire department was let go on a Wednesday afternoon in a teams meeting. Dismissed and no actual care for what we’re all going to be put through. After being trained on new things and even training new hires.

      avatar
      Acentra Health Response
      1w
      Thank you for sharing your perspective. We're sorry to hear that your experience ended this way. Decisions that affect our employees are never made lightly, and we understand the impact they can have on individuals and their families. We appreciate the time and dedication you gave to Acentra Health, and we sincerely wish you all the best in your future endeavors.

      Explore other reviews about Acentra Health

      5.0
      27 Feb 2026
      Associate devops engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work life balance, coworkers who are willing to help

      Cons

      limited exposure to modern tech stack

      avatar
      Acentra Health Response
      4mo
      Thank you for sharing your experience and for the contributions you made during your time with Acentra Health. We’re glad to hear you experienced a strong work-life balance and supportive colleagues; both are important to us. We also appreciate your feedback regarding exposure to modern technologies, as continuous improvement and innovation remain key focus areas for our team. Wishing you continued success in your career!
      1.0
      4 Jun 2026
      Eap counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      Supervisors are good at placating employees

      Cons

      For a mental health company, it is dangerous to force employees to work while sick and incapacitated because how can someone appropriately deal with suicidal clients when they are sick and not able to think clearly? No matter how good or bad your reviews are everyone gets the exact same merit based salary increase. Worst absence point system of any corporation I have ever seen. 2 points PER DAY for absences that are not pre-planned and approved. Meaning if you get sick and are in the hospital for 5 days with a doctors note you will still be placed on a final notice because you didn't request that week off more than 2 weeks in advance. Even if you have weeks of PTO saved up because you are normally dependable.

      2
      avatar
      Acentra Health Response
      3w
      Thank you for sharing your feedback. We take concerns about employee well-being and the quality of care we provide to those we serve very seriously. Acentra Health is committed to supporting our employees while maintaining the high standards of care our members and clients expect. We appreciate you taking the time to share your perspective, and we will consider your comments as we continue to evaluate and improve the employee experience.
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