Bad Management, Empty Promises and Toxic Culture - Accredible is becoming Moribund. - Anonymous employee Accredible Employee Review

Over the 6 months, the place has slowly gone downhill. I gave the company over a year of my time and effort and sadly I will never get that back. Accredible is everything but Incredible. Accredible breathes the world 'Culture' you cannot go a week without them mentioning the culture, but it is very ironic that the fantastic work culture that the company prides itself on, is well and truly rotten to the core. The company has employed some rather questionable management, who have sparked multiple departures from within the teams that they manage, Many of the departing staff have been given a really vague but obviously made-up reason by management such as "they left due to the company being remote working, they miss office based environments", which is hilarious considering everyone who applies and is accepted is aware that it is a remote role, and those who have left have been here long enough to either adapt and like it or leave much sooner than they did, plus they were all some of the most well known and high performing staff. Allegations of bullying within the Sales/Customer Success Teams via zoom meetings and on Slack lead to a large rumour mill flooding the rest of the company and quickly causing an atmosphere company-wide, with the catalyst for everything being certain members of management and the behaviour they are displaying to other staff (causing staff to speak out about concerns which were perceived as bullying), the atmosphere is still awkward with everyone being really careful about what they say due to the regular monitoring of private conversations that is now in effect, so nobody feels like they can have a normal conversation without something being interpreted as malicious. I was sociable enough to speak to nearly everyone when they needed tech or work support and grew friendly, so upon leaving early this year I spoke to some who left recently (not kidding a slew of Account Managers, Success/Outcomes Managers and Sales Team left in the space of a couple weeks) and a running theme is that it was down to the management they had employed being incredibly hard to get along with or turning the behaviours of other department head's sour. There was even accounts of certain people who are still present now needing to stream their screen to that manager so they can watch exactly what it is they are doing as they do not trust their staff enough. Ex-colleagues that I have remained friendly with and congratulated on finding new employment have cited they have left the company for their own mental health, and it is purely down to the horrendous approach that their managers have taken to help them when they need support. Sadly you could bring in millions for the company or increase the NPS/onboarding times - but if you're not willing to sit around and sing 'Kumbaya' in a cult-like manner, you're gone. There is pretty much no notice period, if you hand your notice in the company see this as the ultimate betrayal and treat you like absolute garbage, so don't expect if you are lucky enough to find somewhere better to work, that you'll be sent off with a smile - I sadly wasn't, it was pretty much 'ok bye, you're dead to us now'. I spoke in the Pro's about career development and moving roles, but there is a famous example of a member of the Sales Team that was desperate to become an Account Manager, they would attend sales/account meetings, do all the necessary training etc and even be told that is sounds like a great idea for them to progress. But they sadly never promoted that person, it really emphasises the control the company has on what you are doing and also emphasises some of the empty promises that are promoted in the job specs/adverts. Please stop building the hopes up of someone progressing to something they are passionate about only to then remove the dangling carrot shortly after. Multiple staff are put onto Performance Reviews without prior warning or conversations about their work, it is almost as if it is a cookie-cutter way of the company trying to push you out of the door, which I am sure falls under the Constructive Dismissal route. Also, for a company that prides itself on giving their staff the latest and greatest tech, the tool itself (Accredible) is seriously lacking behind the competition, all our 'Camp-fire' staff meetings regularly lead to us playing 'how many times are they going to compare us to the competition?' which we have all managed to learn are leaps and bounds ahead of us in terms of features and usability. One of the biggest cons that I will leave this note on is that Accredible promises the world and barely supplies the moon, including a yearly company retreat which has never happened (at least in the year and a half I was there - covid aside, management still flew across the globe to meet), and other incredible sounding perks and job responsibilities that never saw the light of day.