Pros
LoyaltyOne's contact centre offers flexible options through Work at home and flexible work programs. All associates are offered a variety of opportunities to pursue career development in all lanes of the company, however these opportunities are more readily available for lateral moves within the contact centre side of business. it becomes increasingly difficult to cross over to the corporate side, unless you have relevant experience or credentials. it's not to say this hasn't been achieved - many associates who started off in the customer service environment have built meaningful careers on the corporate side. the office culture is relaxed and they run a support-based coaching model, rather than disciplinary.
Cons
No real cons. There may be examples of poor leadership among some teams, but no company is immune to this. Projects are often pushed to launch without being ready, resulting in numerous project launch delays, but to no fault of any one business lane involved in the project. This is usually more circumstancial
