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      ADT

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      ADT reviews

      Negative - Unrealistic - Small Business Sales Representative ADT Employee Review

      1.0
      19 Apr 2014
      Small business sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good product to offer to customers

      Cons

      Recruiter overstated most of job expectations and job description. Have to compete against ADT telemarketers, ADT Corporate and ADT dealers. Management has no clue in the daily schedule of small business sales and the way to support the sales staff. Being 100% commission, sales staff is in office and on conference calls 40-50% daily which is unpaid time for Sales. Making contacts and appointments is our life blood, not the senseless training by a negative "Tiger Team" person who comes to our office with absolute negative personal beratements against individual sales staff! Constant negativity and overall lack of support. Redefining pay structures and constant changing of contract and is the norm.

      Explore other reviews about ADT

      5.0
      27 Jun 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There is a lot of diversity. I love the team I am on. My manager is amazing and helps me improve myself with the company. We have different types of Bergs that I am part of the disabilities. Love to meet different people in the company that I would not have met before.

      Cons

      Customers can be very nasty at times, but with a kind word on your side can make a difference.

      5.0
      18 Jun 2026
      Patrol manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

      Cons

      Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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