Pros
Work from home that's it.
Cons
Being lied to. Being paid less then other workers while being in a higher position and having great reviews. Super toxic environment ADA laws not followed Upper management doesn't listen to your side it's more of attack and shutdown instead of listening and growing. Micromanagement Dishonesty from management Any issues are swept under the rug. Outdated equipment and tech. (From that you can't do your job constantly having to go to IT support and then management gets angry at you for being in tech support instead of getting decent equipment.) Workload for Tier2 heavy plus handling another company's job they were hired for and making peanuts for pay. Nit picking by supervisors or management instead of focusing on the big picture. Small issues never resolved turning into bigger issues affecting staff and clients. IT outsource support extremely rude. Being told let the client yell at you longer before you end the call. No support for very toxic clients from supervisors or management.