I have had the pleasure of working with good companies, ones that treat you with respect, foster healthy and pleasant working environments, are managed well, and actually care about their employees' well-being and future. 100% Chiropractic is not that.
A typical day is long. You start at around 7:15 AM, have a break for about an hour/ hour and 15 minutes after 11:00 AM, then you leave for the day anywhere between 6:00 PM-6:15 PM. The environment is extremely fast-paced, without the benefit of modern systems to assist you. Much work is on you to remember what to do and therefore, falls through the cracks. They have long, inefficient paper checklists you need to go through for every new patient, the system they use for patient management is old, outdated, and not intuitive, as well as not being able to support built-in/customizable business processes for patients. It is merely a database for patient information without being able to incorporate processes into it that could help streamline and speed up new patient onboarding and insurance. They do take insurance which can be a bit of a nightmare. I personally do not mind fast-paced environments, but when it feels like you are drowning in work, including staying on top of insurance verifications, long new patient checklists, writing up financials for patients, maintaining all of that in an old databse, cleaning the office from top to bottom, scrubbing toilets day in, day out, being responsible for hosting creative events, marketing outreach, social media management, along with having corporate breathing down your neck and micromanaging you when they get into your system to see what you are doing wrong and think they know better, it becomes difficult to enjoy. It is overwhelming, thankless, and you receive hardly any recognition.
There are no typical benefits whatsoever. Personally, I was paid a good amount, but the lack of benefits is an issue. There was also a consistent struggle, nearly monthly to get paid on time by your doctor and if you questioned it, they would say just to wait a little longer and they have no idea why it is not working. You go a year with technically no time off, during 1-3 years you get a week unpaid, then only after you have been there for 3 years do you get a week off paid. For a company that thinks they pride themselves on health and wellness, they certainly don't believe in giving employees time off to recuperate and refresh. You do get chiropractic care for you and your family, but you usually have to push and ask for it which can be uncomfortable for more timid employees, as well as even polite employees who do not want to impose on asking their boss for something like that. Perhaps, it is a higher priority for other doctors, but my doctor was lackadaisical about it and never offered. Not only that, I got the exact same adjustment every time. I rarely saw my doctor give anything other than the same adjustment over and over, all day long. I did not often see specific treatment for the patient with what the patient dealt with (even though prices are steep with this company and it is your responsibility in this position to persuade people to pay several thousand dollars for a year's worth of care). My doctor would typically not explain themselves to the patient as to what they were doing and why.
I felt the environment was often tense. My doctor would micromanage, forget to do things we had asked of them in regards to insurance paperwork thus delaying payment or not getting it at all, only ever coming up to the front desk to complain, gossip, and hover. I do think the environment is mostly a direct byproduct of the leadership of the company. Here I believe is the crux of the issue. I have experienced good leadership and the two male owners of this company, Dr. Jason Helfrich and Dr. Brandon Livingood, are two of the worst leaders I have had the bad luck to encounter. They foster an unsupportive, competitive environment, throw curse words around company-wide meetings like they are two tough guys who are only cursing because they are "passionate" when instead it looks amateurish and unprofessional. They tear down doctors who are not as successful. I am sure they think they are just being honest and not beating around the bush, giving "tough love" so to speak, but I disagree. They would be the type to read a review like this and assume the person writing it has issues and simply couldn't hack it in their fast-paced delightful company that is only driven by money. They claim to love the work they do and changing people's lives is all they are about, but from what I saw they are really only driven by profit and firmly believe that no one could ever have a good enough reason to not want to pursue treatment with them. I suppose they have conveniently forgotten that dropping $3,000+, or $300+/month is not doable and out of the question for a lot of folks. Now, I will say they seem to be nice enough, driven people on their own, outside of work, but the lack of honest, supportive, humble, servant leadership and the prevalence of selfishness I saw is just plain bad.
There are good people in this company. I have met many fine people here. I learned what the chiropractic world is about and it is a good world (even though a lot of people higher up the chain seem to despise modern medicine, medical doctors, and vaccines). I cannot recommend working here. They do not value individuals with minds of their own here, they just want you to place them as the highest priority in your life, including making unpaid, after-hours trips to the bank or grocery store, placing phone calls to schedule potential new patients during the weekend and if you start to wonder how you're going to get paid, then your heart is not in the right place (that is an almost direct quote from Dr. Jason Helfrich). I will miss my patients for sure. This company is doing some things right, but too many things wrong for anyone who values themselves and their home life outside of work to work here very long and be happy.
