Does Customer Elation pay their employees well?

According to anonymously submitted Glassdoor reviews, Customer Elation employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at Customer Elation. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Customer Elation?

32% of Customer Elation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customer Elation 2.4 out of 5 for work life balance, 2.6 for culture and values and 2.4 for career opportunities.

What are the top reviewed jobs at Customer Elation?

Customer Service Representative (7) , Account Specialist (5) , Call Center Agent (2) , Customer Service Representative (CSR) (2)

What are the pros of working at Customer Elation according to real employee reviews?

"I have the best coworkers." ((in 3 reviews)); "Professional and friendly work environment." ((in 3 reviews)); "Amazing people to work with" ((in 3 reviews))

What are the cons of working at Customer Elation according to real employee reviews?

"The benefits could be better, although they are within the acceptable range for a job that does not require higher education." ((in 6 reviews))

Customer Elation Reviews

2.6

32% would recommend to a friend

(44 total reviews)

Pete Hainey

31% approve of CEO

35% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (44 reviews)

Customer Elation has an employee rating of 2.6 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customer Elation employee rating is 32% below average for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

44 reviews

1.0

10 Dec 2020

Decent pay, bad job.

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Sometimes it is slow. $13 starting wage.

Cons

I was in the shared program. You will have to lie and represent scamming fraudulent companies on your calls. Managers take 10 minutes to assist. Job is ok if you don't mind having to lie and apologize for customers being scammed 24/7.

1.0

4 Aug 2020

Run! RUN FAR AND FAST

Customer service representative

Recommend

CEO approval

Business outlook

Pros

The co workers are great.

Cons

you get no PTO, You have to beg for them to acknowledge fmla forms. Management is useless unless you are a favorite. The insurance is over priced and it barely covers anything. You have no backup if someone is sick. They do not care about you.

Customer Elation Response

5y

It is always disheartening to read a negative review, especially one as strong as the comments expressed by this individual. I would welcome a conversation with you or any employee that has concerns regarding personal needs, communication and lack of support by leaders within our company.

1.0

12 Aug 2018

Worse job ever but it’s a job

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

There are not many

Cons

The director is a selfish person. He says employees are replaceable and he honestly could care less about there well beings. Unless you are a salary employee there is no vacation time, or pto. Many employees have FMLA and take advantage of it to the point it’s obvious they make up excuses not to come to work. The management is a joke. They act all friendly to your face yet talk horribly behind your back. I’ve worked there for a year and I am looking for something better.

Viewing 1 - 3 of 44 Reviews