Does Crisis Text Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Crisis Text Line employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Crisis Text Line. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Crisis Text Line?

69% of Crisis Text Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crisis Text Line 3.4 out of 5 for work life balance, 3.5 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Crisis Text Line?

Crisis Counselor (78) , Volunteer Crisis Counselor (60) , Volunteer (44) , Counselor (14) , Supervisor (13) , Crisis Counselor Volunteer (5) , Manager (5) , Volunteer Counselor (5) , Crisis Counselor Supervisor (3) , Crisis Intervention Specialist (2) , Crisis Text Line Counselor (2) , Software Engineer (2)

What are the pros of working at Crisis Text Line according to real employee reviews?

"Good training to actually get a crisis counselor job in the future" ((in 35 reviews)); "Great supervisors" ((in 24 reviews)); "Great people to work with and very informative." ((in 16 reviews)); "flexible hours: you are only required to work 4 hours a week but you can schedule your shifts." ((in 16 reviews)); "The benefits are amazing and they really take into account the struggles of remote employees." ((in 8 reviews))

What are the cons of working at Crisis Text Line according to real employee reviews?

"Leadership rotates every 6 months so that the only person who has power is the CEO." ((in 10 reviews)); "The CEO told me all about how flexible the organization was and how I should apply anyway." ((in 8 reviews)); "people of color in management and lead positions because of course you promote people that look like you and you believe you have more in common with." ((in 5 reviews)); "Blatant discrimination and racism." ((in 5 reviews)); "You are forced to accept more and more trainees and graduate them in massive numbers even though you know many aren't ready to actually help people in crisis." ((in 3 reviews))

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Crisis Text Line

Crisis Text Line Reviews

3.5

69% would recommend to a friend

(225 total reviews)

Dena Trujillo

51% approve of CEO

54% positive business outlook

Crisis Text Line has an employee rating of 3.5 out of 5 stars, based on 225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crisis Text Line employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

225 reviews

5.0

9 Jun 2026

Values employees but needs more advancement opportunities

Volunteer counselor

Recommend

CEO approval

Business outlook

Pros

CTL is a great company and truly values their employees and volunteers.

Cons

Only wish that there were more job openings for volunteers to move their way up.

5.0

22 Jan 2026

Giving back one conversation at a time

Volunteer crisis counselor

Recommend

CEO approval

Business outlook

Pros

The training and resources are helpful in supporting those in crisis.

Cons

Training modules could use some improvement for better coherency.

5.0

19 Nov 2025

Great Company

Shift supervisor

Recommend

CEO approval

Business outlook

Pros

The environment and people are great.

Cons

It's virtual, which can be a drawback for some.

Viewing 1 - 3 of 225 Reviews

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Jobs at Crisis Text Line

Talent Acquisition Coordinator

Director of Foundation Relations

Remote

US$104K - US$125K /yr

(Employer provided)

View job