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      Centrelink

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      Centrelink Reviews

      2.7

      54% would recommend to a friend

      (85 total reviews)

      42% positive business outlook

      Centrelink has an employee rating of 2.7 out of 5 stars, based on 85 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Centrelink employee rating is 26% below average for employers within the Government and public administration industry (3.6 stars).

      Reviews by job title

      85 reviews
      1.0
      10 Jan 2026

      Wouldn’t recommend

      Customer service officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible work arrangements, job security

      Cons

      Terrible management, nepotism, staff treated like poorly, leave is hard to get leave approved, the micromanagement of staff is the worst I have encountered.. everything is KPI and stats driven and there is no consideration for more complex cases meaning that if you take too long working with a client, you have to explain to management why your stats are low that day.

      4.0
      24 Nov 2025

      Stable and professional

      Senior practitioner
      Recommend
      CEO approval
      Business outlook

      Pros

      Good training at the beginning of employment, very thorough. Working at a call centre, able to choose work hours

      Cons

      Promotion is hard, opportunities were not that common in the workplace.

      Viewing 1 - 3 of 85 Reviews
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      ReviewsCentrelink reviews

      Glassdoor has 116 Centrelink reviews submitted anonymously by Centrelink employees. Read employee reviews and ratings on Glassdoor to decide if Centrelink is right for you.