The most stressful work environment I have seen and heard of. And when something goes awry the only person internal sources tends to blame are the account managers. The account managers who are handling 10+ accounts and giving everything they have to management and clients and still being bullied daily. Management is incompetent of system changes and rarely will they check in with their team to see what we can do TOGETHER to fix the problem (FYI the problem is you). Management pushes everything on their employees to fix. There is no support, there is no organization, there is only micromanaging without actually managing. Cass is set up as a dictatorship rather than a team environment (as much as management likes to tell everyone we are). Changes are forced upon employees rather than discussed (client changes, working from home requirements causing all office locations to shift with office dynamics, new systems, etc). There is a lack of training causing a lack of knowledge throughout all internal sources. This in turn causes client relations to appear they know nothing about Cass which alters their relationship with their clients. Their are unrealistic requirements forced upon employees, and when employees break down after multiple plees/requests to management to help - management turns around and blames the employee. Don't do it, don't send your resume. And if you did decline the interview. You'll want to leave your first day and nobody will blame you since everyone wants to leave. There's no advancing either since there is no real organization to go by - even if you work nights and weekends it goes unrecognized.
