Author Solutions Reviews | Glassdoor.ie

Author Solutions Reviews

Updated 12 May 2019

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Found 171 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
61%
Approve of CEO
Author Solutions CEO Bill Elliott
Bill Elliott
15 Ratings
Pros
  • "you're able to come alongside authors to help make their dreams of publishing a book come true(in 13 reviews)

  • "Great benefits (healthcare, commission, spiff, outings(in 11 reviews)

Cons
  • "The reason for this is they take other team members authors(in 23 reviews)

  • "If you're not in sales, you quickly get the sense that upper management does not care about you(in 11 reviews)

More Pros and Cons
  1. "Good training ground"

    StarStarStarStarStar
      Current Employee - Customer Service Representative 

      I have been working at Author Solutions full-time

      Pros

      They have good working environment

      Cons

      I cant say anything bad about them

      Author Solutions2019-04-19
    • "American Book Publishing and Marketing Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Marketing Consultant in Lahug
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Author Solutions

      Pros

      High Comissions and Employee well Appreciated

      Cons

      Hard Selling, inbound and outbound

      Author Solutions2019-04-12
    • "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Book Consultant in Bloomington, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Author Solutions full-time for more than 5 years

      Pros

      So many good things about working for ASI. If you stay focused and put in the effort, you can make great money here.

      Cons

      Communication between departments could be greatly improved.

      Advice to Management

      Keep up the fun additions to the sales floor. Employees are enjoying it!

      Author Solutions2019-04-09
    • Helpful (1)

      "Morally ambiguous at best, entirely dishonest at worst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Book Consultant in Bloomington, IN
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Author Solutions full-time

      Pros

      They hire fresh out of college with liveable wages and the dress code was lax. Decent training to start. The people were nice and there was fresh fruit in the break room every morning. They bribe you with many prizes for hitting goals to attempt avoiding turnover. Great annual party right after Christmas at the Bloomington Convention Center.

      Cons

      Terrible work to life balance. Forced overtime. They say the company's mission is to help authors accomplish goals but then train you to establish higher than ridiculous goals to spend more money, hiding the greed behind a "help them capture their dreams" approach. My general strategy was to sell lower quantities to more authors so realistically I'd have an ongoing pipeline but team leads would sell astronomical quantities...

      Show More

      Advice to Management

      Train on honesty and transparency. Offer competitive pay for all departments, not just those that bring in the highest margin deals.

      Author Solutions2019-05-12
    • "Great People, Great Product"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Author Solutions full-time

      Pros

      Great commission structure, great working environment, great people, great sales management

      Cons

      Negative customer reviews that often cost sales reps business

      Author Solutions2019-04-06
    • Helpful (3)

      "No Care (or raises!) Given if Not in Sales"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Bloomington, IN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Author Solutions full-time for more than 3 years

      Pros

      -Camaraderie in department -Work not difficult -Flexible hours -Excellent department manager -Day is done when you clock out (never take work home with me) -Occasional benefits

      Cons

      If you're not in sales, you quickly get the sense that upper management does not care about you. They will hold town hall meetings about the state of the company and discuss only sales numbers and talk about all the positive changes they're making to sales and new tech they're getting and whatnot. Sales also gets monetary incentives, commissions, and other benefits. Meanwhile, fulfillment staff that actually fulfills...

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      Advice to Management

      Value your employees equally and intentionally. Focus on improving the workplace across the board and make sure everyone feels heard and valued equally. Also, give raises at least for inflation. Don't make employees take a pay cut every year they stay with you. That just encourages them to leave and constantly be replaced by new people in a revolving door of desperate people who think they can live on what you'll pay...

      Show More
      Author Solutions2019-04-10
    • "Leaders are rotten, political, and nowhere near qualified"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Copy Editor in Cebu City
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Author Solutions full-time for more than 3 years

      Pros

      Good pay, benefits, employee activities, and facilities

      Cons

      BEWARE. Higher ups in many departments are not qualified for their job. They break the COC every day, they micromanage you, and their English is not even proficient. Worse, most of them know nothing about the nature of the work you do. It's so bad that many employees can say tenured colleagues are much more qualified. This is endlessly frustrating for employees and pretentious of the management. Since they do not have...

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      Advice to Management

      We know you're only asking employees to answer your "employee retention survey" out of compliance. We know this because you never listen to your employees' complaints and suggestions. You never take action. Do something about this (mis)management. Employees have no one to forward work-related complaints to because many of those in the management are "close friends" and/or gossip buddies. Fix this toxicity and unprofessional...

      Show More
      Author Solutions2019-04-30
    • Helpful (2)

      "High School all over again."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Publishing Consultant in Bloomington, IN
      Negative Outlook
      Disapproves of CEO

      I have been working at Author Solutions full-time (Less than a year)

      Pros

      Love some of the people I work with, they are very helpful. But only a handful.

      Cons

      I have been here a few months and I can’t believe HR lets some of the things happen. One is we have a manager and a couple employees making up nicknames that are offensive. If you like unprofessionalism, then this is the place for you. I am not staying very long if it doesn’t change.

      Advice to Management

      Please make it more professional and stop playing around like you are in high school. You have a good thing going, but I am not the only new person rethinking this decision to work there.

      Author Solutions2019-03-21
    • Helpful (1)

      "Career Growth"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Agreement Control Representative in Bloomington, IN
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Author Solutions full-time for more than a year

      Pros

      Great Pay, Benefits, Work Schedules

      Cons

      No Sleeping Lounge, No Concessionaires, Need to go out of the building to buy good food, Less Career Growth Opportunity

      Author Solutions2019-01-11
    • Helpful (1)

      "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Author Solutions full-time

      Pros

      Largest in supported self publishing. Best track record in the business Flexible paid time off Manage your own book and time

      Cons

      No reward year after year

      Advice to Management

      See about giving back to those that have given to the company over the years besides just a quick recognition

      Author Solutions2018-11-19
    Found 171 reviews