Author Solutions Reviews

Pros

Relaxed dress code, nice co-workers, health benefits, helping people's dreams come true.

Cons

If you're not in sales, the company does not care about you. I had to correct flat out lies that our sales team told authors far too many times to count (and often had to deal with the negative fall out, while the sales person raked in their commission that no one in production ever saw a cent of, despite us helping with sales of services), or even teach them what services were actually available for different imprints. One special sales group was created to help "save" authors after negative content evaluations, and NONE of them understood the basics of resolving major issues like libel and copyright infringement, and would just tell authors what they wanted to hear without actually helping them resolve the problems (which again, the authors would take out on people in production). Often these conversations happened without a single note being made that the author had been contacted at all, so there was no way to be on the same page, leading authors to accuse us of being unprofessional. The number of times authors yelled at me because I didn't even know a conversation had happened between them and a sales person (because no record was made, a violation of company policy) was countless. And I mean YELLED, screamed, etc. to the point that I had to hang up on a couple of authors because they were getting abusive. I think I was one of the highest paid people in my department at just $13 an hour. The sales people make more than that as their base, PLUS commissions, AND special trips, AND sales-only social gatherings. When we had incentives for similar gatherings (and only gatherings, or occasionally gift cards, NEVER trips) we were often lied to about our progress, or told at the last minute that another group ALSO counted overall, but they didn't meet their goal, so we didn't get our reward for meeting ours. This company is VERY sales first, everything else second. If you are thinking of applying here in a job that isn't sales (or tech), good luck. And please know, any talk of good pay or commission is coming from a sales person. Who most likely had to be corrected by production people multiple times and is still lying to authors. I tried bringing all of this up to our HR department during my wrap up interview on my last day, and from what I've heard from people still there, they have not done a single thing to improve how they treat the production team.

Pros

Pay was fairly good and benefits was not bad. However that is the only thing good about working there.

Cons

I started to work there from August 2019 until December 2019. Everyone in the Editorial department acted nice and friendly and caring. You make mistakes they help you correct them. But when you are fed with misinformation and do what your superiors ask you to do and it turns out wrong not only you are blamed for it but you get written up then they tell you if you follow instructions to the letter then within two s you should be good and things go back to normal. You trust them and you practically kill yourself to be perfect and not make mistakes. When everyone around you gets to do what they want to do you in the other hand don't get that luxury. You then realize that no matter what you do limitations are set for you and you alone. I started to get depressed. During my lunch break in the break room I had a conversation with my husband on the phone and apparently had people eavesdrop on my conversation and created rumors about me in which I was blamed for in my review. I almost committed suicide, because of this job. Not to mention how unethical everyone in the editorial department was when they would make fun of paying customer's manuscripts that was being processed through the editorial department . I will never forget the humiliation I was put through when I worked there. I am glad that I left. If you are as brilliant as Albert Einstein then you would probably fit in perfectly fine and would have no trouble. But if you are different with different backgrounds and you work there to learn about editing styles then I recommend not working there and try to find another place of work with a similar field and I also do not recommend bringing them your business. They subtly make fun of your intelligence simply because you don't think like them and they certainly make fun and sarcastic remarks against author's manuscripts. Horrible place to be.

Pros

salary benefit work environment management

Cons

long working hours saturday work

Pros

Nice people, generally good benefits, casual attitude

Cons

Shaky management, mandatory overtime, lack of communication

Pros

i agree with the previous reviews that you'll get more money if you excel and make each shift hour count, and they have the stats to prove it.

Cons

I was very enraged when their finance staff emailed me that I cannot get my final pay anymore as it was already 4 years since my resignation. I waiting for them to clear my stale check which was needed as an attachment (after 2 weeks of searching!). The worse part was they let me wait for 90+ days before breaking the bad news. Not to mention, their HR staff didn't know what she was doing as she made me go to their office after 57 days of processing my exit interview only to be asked if I was doing a follow up, was given another exit form, promised the final pay will be given at the end of the month, and had the most ridiculous excuse why she asked me the question because my email inquiring heading didn't contain the title follow up. The 4 years period, according to my country's laws is what they told me the only period that obliges them to pay what is due to me. I have to ask myself, they may get away with it according to the eyes of our country's laws; but in the eyes of a moral person and conscience (which apparently they don't have!) they still owe me, right?

Pros

The managers are really great.

Cons

The opportunity for success is a long shot.

Pros

You will earn commission on top of your basic pay.

Cons

You get deducted 18% off your commission if you cannot hit the target of 10 ALC subscriptions You get 33% deduction off your commission if you do not hit call metrics Or attendance adherence You get deducted off the commission even if they are the one who cannot fulfill the services offered to clients. You are asked to go overtime without overtime pay Management does not listen to employees grievances or suggestions Management really doesnt care about its customers and only cares about the money or hitting quota Fulfillment of the services takes months or even years Leads are assigned as per favorites.

Pros

Salary was good. The environment and the people were good and friendly.

Cons

Sometimes the offices get really cold. Not too much problems